How long is too long? - PeachParts Mercedes-Benz Forum

anghrist · #1 10-04-2010, 09:41 PM

I placed an order to a vendor in NY for some swaybars for my W210 back on the 16th of September at which time I was told that they should be here in about three weeks.

I have sent e-mails on the 29th and today, politely requesting an update on the status of the order. I also left a voicemail message requesting the same information.

My question is: How long should I give this vendor to respond? It has been several days since the first e-mail, and I'm beginning to get concerned as I plan on rebuilding the suspension next week.

Am I being unreasonable in expecting some sort of response or an order update? Or am I simply being neurotic as rebuild time draws closer?

toomany MBZ · #2 10-04-2010, 10:55 PM

It's been WAY too long already.

Sorry if you're out any money.

Yak · #3 10-04-2010, 11:09 PM

Depends on a few things - are they open on weekends? Do you include those days?
Did you already pay? With Paypal, you only get 30 days to claim fraud.
Do they have a reliable reputation?
Is there a web-based form for questions, or an e-mail?

It's be pushing my comfort level for even getting the items due to the non-response, let alone getting them in time.

anghrist · #4 10-04-2010, 11:35 PM

They have a webform for questions. They also give a contact phone number. I've been trying to call, but no one answers. I just gave up and sent a request for cancellation.... Just got a response confirming cancellation.

Put in a new order with TireRack. They always seem to come through on time.