I bought a fishing rod. One of those Ugly Sticks with a Shakespeare reel. $39.99. I also bought a silver minnow for $4.99. One of the ferrules had a chip in it which abraided my line. Every third time I reeled it in the line would snap. So I lost that silver minnow and called it a day. Would you:

1) Refund my money for the rod and silver minnow

or

2) Refund my money for the rod only?

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You don't need a weatherman to know which way the wind blows - Robert A. Zimmerman

I some how think the store would at best replace the rod.
Consequential loss is never an easy thing for retail.

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Grumpy Old Diesel Owners Club group

I no longer question authority, I annoy authority. More effect, less effort....

1967 230-6 auto parts car. rust bucket.
1980 300D now parts car 800k miles
1984 300D 500k miles
1987 250td 160k miles English import
2001 jeep turbo diesel 130k miles
1998 jeep tdi ~ followed me home. Needs a turbo.
1968 Ford F750 truck. 6-354 diesel conversion.
Other toys ~J.D.,Cat & GM ~ mainly earth moving

Put a drop of five minute epoxy on it and call it a day.

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1977 300d 70k--sold 08
1985 300TD 185k+
1984 307d 126k--sold 8/03
1985 409d 65k--sold 06
1984 300SD 315k--daughter's car
1979 300SD 122k--sold 2/11
1999 Fuso FG Expedition Camper
1993 GMC Sierra 6.5 TD 4x4
1982 Bluebird Wanderlodge CAT 3208--Sold 2/13

How much fish can you buy for $45?

Ugly Stick has a good warranty, they should swap it out for another rod.

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1999 SL500
1969 280SE
2023 Ram 1500
2007 Tiara 3200

The store gave me a refund on the rod but refused to give me a refund on the silver minnow.

I think they should have given me at least a new silver minnow just to keep me happy. These rods go on sale every other week for $29.99 anyway and their cost on that stupid lure is stupid cheap. Like pennies on the dollar. Why destroy trust when it costs you almost nothing?

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You don't need a weatherman to know which way the wind blows - Robert A. Zimmerman

Did you lose the silver minnow the first time the line snapped?

You bought the rod assuming it was in good order (though you do have some responsibility for inspecting before purchase, I mean c'mon). How you chose to use it was your decision, not theirs. The only injury was ambiguously attributable to the defect, which could have been due to the manufacturer, the store, your own negligence or your own cupidity.

Had I been the store owner I'd have accepted the rod and exchanged it if it didn't look like it got slammed in a tailgate. I might've offered you a discount on some lures (but not at a loss) if I liked your attitude or you were a frequent paying customer. I wouldn't give you a replacement lure unless you spent an extraordinary amount of money in my store.

should have gone for the pocket fisherman.

http://www.youtube.com/watch?v=6Fh_YwAnv7w

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"The law, in its majestic equality, forbids the rich as well as the poor to sleep under bridges, to beg in the streets, and to steal bread."

I'd exchange the rod and give you another one.

Lures go away all the time, but you could ask them to replace the lost fishing line AND the lure...

If the line broke every third time, how many lures did you loose after the silver minnow went?

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95 E300D working out the kinks
77 300D, 227k, station car
83 300CD 370k, gone away
89 190E 2.6- 335k, no more
79 VW FI Bus- 145k miles, summer driver
59 VW Beetle ragtop- 175k miles
12 VW Jetta- 160k miles

If they were smart they would have replaced the lure....

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1980 240d ,

chain elongation, cam marks reference:
http://www.peachparts.com/shopforum/diesel-discussion/10414-help-i-need-check-stretch.html

http://www.peachparts.com/shopforum/diesel-discussion/305365-9-degrees-chain-stretch.html

evap fin cleaning:

http://www.peachparts.com/shopforum/diesel-discussion/156207-photo-step-step-post-showing-w123-evaporator-removal-1983-240d-1982-300td.html?highlight=evaporator

A/C thread

http://www.peachparts.com/shopforum/diesel-discussion/297462-c-recommendations-mb-vehicles.html

I wouldn't expect it to. How do I know that you DID lose the silver minnow lure? How do I know that you didn't lose it some other way?

In your single case, yes. Take 100 cases and the loss might be more. Take a thousand and I think you can see where it is going.

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01 Ford Excursion Powerstroke
99 E300 Turbodiesel
91 Vette with 383 motor
05 Polaris Sportsman 800 EFI
06 Polaris Sportsman 500 EFI
03 SeaDoo GTX SC Red
03 SeaDoo GTX SC Yellow
04 Tailgator 21 ft Toy Hauler
11 Harley Davidson 883 SuperLow

I wish my troubles were this trivial.

__________________
2010 ML350 Bluetec
2012 Mustang Convertible

We are just practicing on this problem...staying warmed up... we can help you with bigger problems... post them and see... we offer a money back warranty....

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1980 240d ,

chain elongation, cam marks reference:
http://www.peachparts.com/shopforum/showthread.php?threadid=10414

http://www.peachparts.com/shopforum/diesel-discussion/305365-9-degrees-chain-stretch.html

evap fin cleaning:

http://www.peachparts.com/shopforum/diesel-discussion/156207-photo-step-step-post-showing-w123-evaporator-removal-1983-240d-1982-300td.html?highlight=evaporator

A/C thread

http://www.peachparts.com/shopforum/diesel-discussion/297462-c-recommendations-mb-vehicles.html

I didn't get the impression that he is all that troubled by it. Just asking a question about good faith, I think.