I e-mailed superchips regarding a chip for a vehicle, and all they do is respond with a boilerplate response.

I e-mailed them again, saying "hey guys, maybe you did not understand my e-mail. I Specifically e-mailed you regarding a particular application and vehicle! Can you help??" They send me the very same spam message......

I then e-mailed them with the following message!

"Love the way you guys handle these requests for info!

This is my second "boiler-plate" response!

Please DO NOT send me any more mail.

Thanks!"

THEN I receive another message back with the very same SPAM message AGAIN!!! These people obviously do not have a clue how to communicate with people!

Just my humble opinion!




[This message has been edited by abalto (edited 09-20-1999).]

just for your info, Superchips claimed HP gains from a chip includes a use of a performance air filter. You have to get a performance air filter to get the HP claims of superchips.

That said, post the email that superchips sent ya, i'm curious

You asked for it!!!

This is the entire message.....you will have to read through it and find the breaks....


Due to the large number of e-mails logged onto the sales department at
Superchips, I have gotten behind a bit in returning your questions. For
those of you with specific questions please re-mail your specific question
back and we will return your question as quickly as possible.
Please read this information because it may answer a lot of your questions
about price, what our chip does, and the price of a chip for your vehicle.
If you need immediate assistance in ordering a chip or have one more
question before you place an order, please call our sales/tech department
and we will gladly assist you.
WHAT OUR CHIP DOES:
What our chip does is advance the ignition timing based on using premium
fuel only. By advancing timing in varying degrees from 1200 rpm's to
redline, total engine output increases. Other chip companies product fools
the computer into thinking the car is running cooler, or resort to
requiring the use of a cooler thermostat to attempt to give you increased
performance. Our programming is substantially more comprehensive. Instead
of giving you increased performance at wide open throttle only, we give you
performance you can feel throughout your driving experience and at any
operating temperatures. Normal driving experiences do not require driving
at wide open throttle. You will feel our power at part throttle from the
stoplight to the expressway.
WHAT SUPERCHIPS PROGRAM ACTUALLY DOES:
FUEL
We go in and change the program for the fuel curve. Some cars we have to
richen the fuel mixture, and other cars we have to take away fuel to obtain
optimum fuel mixtures, while some cars we have to do both for more power.
In most cases, we often get feedback from customers seeing an increase in
fuel mileage of 1-2 mpg. You will notice our power increase with better
throttle response from a stoplight and increased passing power on the
interstate. It only takes 10 hp to actually feel the increase in power by
"the seat of the pants" and most of our power gains exceed that easily.
TIMING ADVANCE
The factory could have set your timing advance where we do, but they would
have had many complaints from owners who run 87 octane fuel. By requiring
you to run 91 octane or better, we can advance your timing for increased
power, more torque, and quicker throttle response. Our power philosophy is
built on the higher octane requirement and increased timing advance and you
would need to run premium fuel after installing our chip.
MODIFIED CARS
We are one of the few companies that makes chips for vehicles that have
been modified. Anytime you change your mass air meter, injectors, cams, or
add a supercharger you will more than likely need a chip custom made for
your vehicle. There is an extra charge for this. In most vehicles this
costs $100.00 more.
WARRANTY
Our chips do not void the warranty as there is a law against such a thing
unless the aftermarket product actually causes the problem.
SPEED LIMITER
While we can remove the speed limiter in many vehicles, we cannot do it on
all cars. With your computer code we can tell whether or not we can remove
your speed limiter. Not all cars and trucks have speed limiters.
WHY OUR CHIP WORKS
The timing advance increase adds power and torque at rpm ranges from just
past idle to the maximum advance at 2,500 rpm's and beyond. By running
premium fuel you unlock the potential your engine was engineered to
produce. It is a plain simple fact that increasing the timing increases
power, burns cleaner, and is more fuel efficient. The reason the
manufacturers don't do this timing advance is the car wouldn't run very
well if you were to use low octane fuel.
APPLICATIONS
FORD-PRICES RANGE FROM $265.00-$595.00
We cover almost every Ford application from 1987 to 1999.
CHEVY -PRICES RANGE FROM $199.00 TO $419.00
We start at 1987-1995 For most applications.
F-Body Camaro Firebird we cover through 1995 V6-V8. 1996-1997 V8 Only.
1998-1999 To come soon.
Corvette through 1997. 1998-1999 still to come.
CHEVY/GM TRUCKS-PRICES RANGE FROM $199.00 TO $419.00
V6 1987-1994
V8 1987-1997 1998-1999 trucks coming soon
HONDA MOST STOCK PROGRAMS COST $299.00 AND REQUIRE SENDING IN THE COMPUTER
Accord 1987-1995
Civic 1992-1995
Prelude 1987-1995
DODGE MOST PROGRAMS COST $299.00 AND REQURIES SENDING IN THE COMPUTER
Trucks 1992-1995
JEEP MOST PROGRAMS COST $299.00 AND REQUIRES SENDING IN THE COMPUTER
6 cylinder 1992-1995
WE CARRY CHIPS FOR THESE VEHICLES ALSO:
CALL FOR AVAILABILITY (NONE PAST 1995)
LOTUS PRICE $399.00
MAZDA NON TURBO $299.00 Turbo costs $399.00 Certain applications cost as
much as $685.00
NISSAN PRICES RANGE FROM $199.00 TO $595.00
TOYOTA-RANGES FROM $395.00 TO $1,350.00
VW-PRICES RANGE FROM $299.00 TO $495.00
VOLVO PRICES RANGE FROM $399.00 TO $598.00
PRICES QUOTED ARE SUBJECT TO CHANGE
PRICES DO NOT INCLUDE SHIPPING
ETC.
ORDERING YOUR CHIP
If you decide to order a chip:
We need your computer code on the computer box itself.
It will be on a sticker on the outside of your computer.
You may need to call to get the location of your computer to get the code
we need
Call us with your computer code. We will then check to see if we are able
to make a performance chip/module for your vehicle. If we can make your
chip you may order it directly from us or purchase it from one of our
nationwide dealers. Don't forget when purchasing from us your chip has a 30
day satisfaction guarantee. All our chips carry a lifetime warranty.
THANKS FOR YOUR INTEREST IN SUPERCHIPS PRODUCTS.
At 05:10 PM 9/13/99 -0400, Andrew J. Balto, Jr. wrote:
>Love the way you guys handle these requests for info!
>
>This is my second "boiler-plate" response!
>
>Please DO NOT send me any more mail.
>
>Thanks!
>
>
>> -----Original Message-----
>> From: Superchips Sales [mailto:sales@superchips.com]
>> Sent: Wednesday, September 08, 1999 09:45
>> To: abalto@hypmedia.com
>> Subject: Re: Superchips Info
>>
>>
>> Due to the large number of e-mails logged onto the sales department at
>> Superchips, I have gotten behind a bit in returning your questions. For
>> those of you with specific questions please re-mail your specific question
>> back and we will return your question as quickly as possible.
>> Please read this information because it may answer a lot of your questions
>> about price, what our chip does, and the price of a chip for your vehicle.
>> If you need immediate assistance in ordering a chip or have one more
>> question before you place an order, please call our sales/tech department
>> and we will gladly assist you.
>> WHAT OUR CHIP DOES:
>> What our chip does is advance the ignition timing based on using premium
>> fuel only. By advancing timing in varying degrees from 1200 rpm's to
>> redline, total engine output increases. Other chip companies
>> product fools
>> the computer into thinking the car is running cooler, or resort to
>> requiring the use of a cooler thermostat to attempt to give you increased
>> performance. Our programming is substantially more comprehensive. Instead
>> of giving you increased performance at wide open throttle only,
>> we give you
>> performance you can feel throughout your driving experience and at any
>> operating temperatures. Normal driving experiences do not require driving
>> at wide open throttle. You will feel our power at part throttle from the
>> stoplight to the expressway.
>> WHAT SUPERCHIPS PRO

Looks like a cure all e-mail. I gave up reading after the second paragragh. e-mails should be short and sweet, not waste our time.

abalto,
Hate to play devil's advocate but each time I've emailed Superchips they responded back with an individualized message that answered any questions I asked. I fully understand how you feel with the way they treated you though. Guess they just must be getting busy as hell or just plain stupid regarding customer service. Sorry to hear of your bad times with them. At least they did respond. I just dare you to try and get a full, straight, and prompt answer out of Quickchips. Most tuners don't really do chips or do not develop chips to their fullest (why buy a chip when you could buy a bigger dollar upgrade for more money) If you find a chip tuner that has a truly good product and customer service to match let us know...

Lee

I am gonna try again just to prove myself wrong! Lets see what happens......

Just wondered if anyone else caught the article about chips in (I think) the October 1999 issue of Car and Driver magazine. None were for MB, but only a fraction of the chips did anything at all measurable.

------------------
Robert W. Roe
1984 300SD 165,655 miles

i caught that.... pretty interesting, huh?....

Can one of you summorize the article for us please? In specific was it more or less hit or miss? or Was it more likely that only one or two chip makers were dependable?

Thanks
Eric

Read the article, thought that the results were nearly nil for most chips. The times when it helped was when a vehicle normally ran on regular (87 octane) fuel vs the premium that out Benz crave. They put premium in it, tweaked the air/fuel/spark to compensate, and got some power from it. On naturally aspirated vehicles that already ran on premium they were not able to obtain much, if any, measureable performance gain. They did comment about the sportier "feel" aka throttle response from some chip applications. None of them being benz, it isn't really 100% fair to write off benz computer tuning, but it should inspire a bit of caveat emptor. If a MB chip tuner could lock in "full power mode" on LH/DOHC cars 24/7 that would be worth plenty of power in itself. (anyone who owns a M119 should know what I mean by that one)

Let us know how it goes...Lee

One word FOR the Superchip.

I had a stock Fiat Cinquecento (see my Cars page on my website for more info, mods werent listed for security reasons).
http://www.users.globalnet.co.uk/~drought/

Obviously with a stock 54bhp, I wanted some more oomph, so I had a Superchip fitted. The 0-60 times dropped from around 12secs to 10.5 secs, and in gear accelration, esp in 4th or 5th was dramatically improved.

Of course fitting the supercharger dropped the 0-60 time to just a shade under 8 secs... not bad for a 1.1litre ;-)

Still, my 300CE is quicker above 70mph. (below 70, the Fiat will kill it)

I'd say in general they help, more with torque than BHP tho. Throttle response is great too.

Brian



------------------
Brian Drought
1991 300CE
http://www.users.globalnet.co.uk/~drought/
ICQ: 2180069

Superchips finally responded back to my third plea for a human response! WITH ANOTHER SPAM MESSAGE...

Gotta love these guys!!

Due to the large number of e-mails logged onto the sales department at
Superchips, I have gotten behind a bit in returning your questions. For
those of you with specific questions please re-mail your specific question
back and we will return your question as quickly as possible.
Please read this information because it may answer a lot of your questions
about price, what our chip does, and the price of a chip for your vehicle.
If you need immediate assistance in ordering a chip or have one more
question before you place an order, please call our sales/tech department
and we will gladly assist you. If you have gotten this message before make
sure you put a note on your subject line before you send another e-mail
looking for more information. Sorry for the delay.
WHAT OUR CHIP DOES:
What our chip does is advance the ignition timing based on using premium
fuel only. By advancing timing in varying degrees from 1200 rpm's to
redline, total engine output increases. Other chip companies product fools
the computer into thinking the car is running cooler, or resort to
requiring the use of a cooler thermostat to attempt to give you increased
performance. Our programming is substantially more comprehensive. Instead
of giving you increased performance at wide open throttle only, we give you
performance you can feel throughout your driving experience and at any
operating temperatures. Normal driving experiences do not require driving
at wide open throttle. You will feel our power at part throttle from the
stoplight to the expressway.
WHAT SUPERCHIPS PROGRAM ACTUALLY DOES:
FUEL
We go in and change the program for the fuel curve. Some cars we have to
richen the fuel mixture, and other cars we have to take away fuel to obtain
optimum fuel mixtures, while some cars we have to do both for more power.
In most cases, we often get feedback from customers seeing an increase in
fuel mileage of 1-2 mpg. You will notice our power increase with better
throttle response from a stoplight and increased passing power on the
interstate. It only takes 10 hp to actually feel the increase in power by
"the seat of the pants" and most of our power gains exceed that easily.
TIMING ADVANCE
The factory could have set your timing advance where we do, but they would
have had many complaints from owners who run 87 octane fuel. By requiring
you to run 91 octane or better, we can advance your timing for increased
power, more torque, and quicker throttle response. Our power philosophy is
built on the higher octane requirement and increased timing advance and you
would need to run premium fuel after installing our chip.
MODIFIED CARS
We are one of the few companies that makes chips for vehicles that have
been modified. Anytime you change your mass air meter, injectors, cams, or
add a supercharger you will more than likely need a chip custom made for
your vehicle. There is an extra charge for this. In most vehicles this
costs $100.00 more.
WARRANTY
Our chips do not void the warranty as there is a law against such a thing
unless the aftermarket product actually causes the problem.
SPEED LIMITER
While we can remove the speed limiter in many vehicles, we cannot do it on
all cars. With your computer code we can tell whether or not we can remove
your speed limiter. Not all cars and trucks have speed limiters.
WHY OUR CHIP WORKS
The timing advance increase adds power and torque at rpm ranges from just
past idle to the maximum advance at 2,500 rpm's and beyond. By running
premium fuel you unlock the potential your engine was engineered to
produce. It is a plain simple fact that increasing the timing increases
power, burns cleaner, and is more fuel efficient. The reason the
manufacturers don't do this timing advance is the car wouldn't run very
well if you were to use low octane fuel.
APPLICATIONS
FORD-PRICES RANGE FROM $265.00-$595.00
We cover almost every Ford application from 1987 to 1999.
CHEVY -PRICES RANGE FROM $199.00 TO $419.00
We start at 1987-1995 For most applications.
F-Body Camaro Firebird we cover through 1995 V6-V8. 1996-1997 V8 Only.
1998-1999 To come soon.
Corvette through 1997. 1998-1999 still to come.
CHEVY/GM TRUCKS-PRICES RANGE FROM $199.00 TO $419.00
V6 1987-1994
V8 1987-1997 1998-1999 trucks coming soon
HONDA MOST STOCK PROGRAMS COST $395.00 AND REQUIRE SENDING IN THE COMPUTER
Accord 1987-1995
Civic 1992-1995
Prelude 1987-1995
DODGE MOST PROGRAMS COST $395.00 AND REQURIES SENDING IN THE COMPUTER
Trucks 1992-1995
JEEP MOST PROGRAMS COST $395.00 AND REQUIRES SENDING IN THE COMPUTER
6 cylinder 1992-1995
WE CARRY CHIPS FOR THESE VEHICLES ALSO:
CALL FOR AVAILABILITY (NONE PAST 1995)
LOTUS PRICE $399.00
MAZDA NON TURBO $395.00 Turbo costs $399.00 Certain applications cost as
much as $685.00
NISSAN PRICES RANGE FROM $199.00 TO $595.00
TOYOTA-RANGES FROM $395.00 TO $1,350.00
VW-PRICES RANGE FROM $395.00 TO $495.00
VOLVO PRICES RANGE FROM $399.00 TO $598.00
PRICES QUOTED ARE SUBJECT TO CHANGE
PRICES DO NOT INCLUDE SHIPPING
ETC.
ORDERING YOUR CHIP
If you decide to order a chip:
We need your computer code on the computer box itself.
It will be on a sticker on the outside of your computer.
You may need to call to get the location of your computer to get the code
we need
Call us with your computer code. We will then check to see if we are able
to make a performance chip/module for your vehicle. If we can make your
chip you may order it directly from us or purchase it from one of our
nationwide dealers. Don't forget when purchasing from us your chip has a 30
day satisfaction guarantee. All our chips carry a lifetime warranty.
THANKS FOR YOUR INTEREST IN SUPERCHIPS PRODUCTS.
At 08:11 PM 9/22/99 -0400, Andrew J. Balto, Jr. wrote:
>STILL LOOKING FOR A HUMAN RESPONSE!
>
>> -----Original Message-----
>> From: Superchips Sales [mailto:sales@superchips.com]
>> Sent: Monday, September 20, 1999 09:13
>> To: abalto@hypmedia.com
>> Subject: RE: Superchips Info
>>
>>
>> Due to the large number of e-mails logged onto the sales department at
>> Superchips, I have gotten behind a bit in returning your questions. For
>> those of you with specific questions please re-mail your specific question
>> back and we will return your question as quickly as possible.
>> Please read this information because it may answer a lot of your questions
>> about price, what our chip does, and the price of a chip for your vehicle.
>> If you need immediate assistance in ordering a chip or have one more
>> question before you place an order, please call our sales/tech department
>> and we will gladly assist you.
>> WHAT OUR CHIP DOES:
>> What our chip does is advance the ignition timing based on using premium
>> fuel only. By advancing timing in varying degrees from 1200 rpm's to
>> redline, total engine output increases. Other chip companies
>> product fools
>> the computer into thinking the car is running cooler, or resort to
>> requiring the use of a cooler thermostat to attempt to give you increased
>> performance. Our programming is substantially more comprehensive. Instead
>> of giving you increased performance at wide open throttle only,
>> we give you
>> performance you can feel throughout your driving experience and at any
>> operating temperatures. Normal driving experiences do not require driving
>> at wide open throttle. You will feel our power at part throttle from the
>> stoplight to the expressway.
&g