I've read a few posts where a Mercedes breaks down, and they allways say, I went back to picj up the car, or I limped home, I was wondering if anybody ever used the 1-800-4Mercedes free towing? If so, how would you rate the service, how long did it take for the tow truck to arrive,,,

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I ran out of fuel once

Thats how I found out that my sending unit does not register under 1/4 tank.

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1985 300SD "Sady" 235k miles
Wont Start for Anything!

They stand by their word and frankly best roadside service ever. Operators are very friendly and efficient. I can't say how impressed I was that an 800 number put into my owner's manual in probably 1990 was still working today.

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1982 300TD 210K miles ("The Replacement" aka "The Anvil") - SOLD
1979 300SD 245K miles (never ending project)
2007 Pinarello F3:13
1995 Ducati 916 (SOLD, sniff)
1999 Ducati 900SSie (SOLD)

The main problem is that they will only tow to the nearest dealer. I had to get mine back from Detroit, to whunters house when the front pulley fell off.

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Adam Lumsden
(83) 300D
Vice-President of the MBCA International Stars Section

I needed a jump. Called the 800 number and they registered me as the new owner and sent out a mechanic from the local dealer. They got be going and I signed something so they could get reimbursed from MB. My wife was pleasantly surprised.

Chris

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1987 300TD 309, xxx 2.8.2014 10,000 mile OCI


Be careful of the toes you step on today, as they may be connected to the ass you have to kiss tomorrow. anonymous

“Be who you are and say what you feel, because those who mind don’t matter, and those who matter won’t mind.” Dr. Seuss

http://www.mbusa.com/care/client-care/roadside-assistance.do

The free services are well defined. Towing is not one of them. And the roadside service vehicle that most dealers seem to use is not a tow truck.

Anybody know what happens if the local dealer is a long way off? Do they contract with locals like AAA?

Nevermind, just read the above link and it says they may use an outside service.

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97 E300D 103,000 mi - Mobil 1 Delvac 5W40
87 E300D 145000 mi - Rotella 15W40
05 2500 Duramax 27,000 mi - Rotella 15W40
“You’ve got the using kind of religion, not the meeting house kind” - Rev. Pile

Never used them. But my friend did and he said they were pretty good. I have AAA which is good if you need a tow. But if I ever get a flat and can't get the wheel off or need a jump I'll call MB.

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2016 Corvette Stingray 2LT
1969 280SE
2023 Ram 1500
2007 Tiara 3200

I guess 1-800-4mercedes may not be a good number,,, according to my 1992 400e manual the number is 1-800-222-0100 BUT according to MBUSA it's 1-800-367-6372

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They said they do not tow... I called when I blew my tire out and was stuck in sugar sand on the side of the road.. jerks...

They said they would change my tire for me with the spare... Which I did not have ....

The correct number is 1-800-FORMERCEDES

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1991 560 SEC AMG, 199k <---- 300 hp 10:1 ECE euro HV ...

1995 E 420, 170k "The Red Plum" (sold)

2015 BMW 535i xdrive awd Stage 1 DINAN, 6k, <----364 hp

1967 Mercury Cougar, 49k

2013 Jaguar XF, 20k <----340 hp Supercharged, All Wheel Drive (sold)

??
and for this they are "jerks" ?

I locked my keys in the car and they spent 1.5 hrs unlocking it,
fine (free) service by my stds, was written up as a dead battery

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Bill

'82 300SD 195K
'84 300SD 199K

They've always come out to help me when I've been stuck, but they do make you wait a while.

I've learned that the day-shift gentleman is much nicer than the night-shift one-- He even remembered my Shlomo!!

What I don't get is why my car ONLY runs out of fuel whenever it's sitting in the driveway, or right as I get on the interstate. It's never run out any other time!

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http://i68.photobucket.com/albums/i1...Untitled-1.jpg

I've used them once the deal was towed to the nearest dealer free or to wherever I wanted it towed at a "discounted contract rate"
I wanted to go home not to the dealer so the operator had their local tow guy call me to make arrangements; I told him where I was and where home was and he pulled a price out of the air.. I got towed 89 miles for $175, really not a bad deal as I expected them to tell me $350... but it took him 1.5 hours to show up while I sat by the side of the road on I-26 on a 95* August afternoon...

Most dealer Roadside techs use ML's today (purchased by the dealership at a price heavily subsidized by MBUSA) and authorized dealers are required to have a Roaside responder available 24/7. All towing is done by contractors dispatched by the MBUSA Roadside Assistance Center.

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Over 21 years I owned several:
w108
w110
w111
w115
w116
w123
w124
w126
w212

Interestingly,,,I placed the same thread on the tech section (hoping to snag gasser cars) and the tow options was twice what it is for the diesels.

I wonder if there is any correlation?

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