1996 SL 320 Hardtop Problem

The hardtop button stays illumniated as does the rollbar switch. I tried to remove the hardtop as per the instructions: set parking brake, lower windows, turn key to lock position, and actuate switch within 10 seconds. All I hear is a relay or switch trying to work, but nothing. I have put a new battery in and I had to set the radio code, does the car need to be reset also? Confusing any HELP???!!!