Quote:
Originally Posted by gjones8131
I suppose it would be asking a lot for the tech to check before he started and use a bit of PB blaster or something of the sort...That would really add up for him since the guy usually does old euro cars.
|
Had this been a critical bolt, I'd agree that it should have been repaired but at customer cost. If a tech damages non repair related parts, yes they should fix it. ( the brake fluid on wheel example )
If an exhaust system needs to be removed for a repair and the exhaust breaks apart during removal, should the shop be liable for replacing it?
How about this. The next time you have a car repaired, state in detail your expectations up front. Use the broken brake rotor bolt as an example and that you expect any bolts / parts that break during removal to be repaired at no extra charge. If they agree, great for you.
For more context, I've been around the auto repair / industrial machinery / construction equipment business 40+ years and have seen lots of broken rusted stuff. PB blaster and other penetrating oil won't help every badly rusted bolt or one that was stripped in during a prior repair / or from the factory.